Accredited Courses

What you will learn:

- Working safely in the work environment.

- Health and safety requirements.

- Dealing with customers.

- Behaviours in a business environment.

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What you will learn:

- Rights and responsibilities.

- Health and safety procedures.

- Understanding admin in a business environment.

- How to plan a project.

- How to communicate in a business environment.

What you will learn:

- Working in a customer service environment.

- Communication skills.

- Principles of personal performance and self-development.

- Standards of working in customer service.

- Team working, knowledge and behaviours.

What you will learn:

- Identify the interpersonal and team working skills required in the customer service environment.

- Identify the legislation which supports the customer service process.

- What is meant by an after sales service.

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What you will learn:

- Exploring jobs in the health and social care sector.

- Communication.

- What qualifications are needed for each area of the subject.

- Looking at different scenarios of what may occur, what tasks you will be asked to carry out and challenges you may face.

What you will learn:

- Communication.
- Equality, diversity and inclusion.
- Personal development.
- Role of the social care worker.
- Handling information.
- Health and safety.
- Safeguarding.
- Duty of care.

- Person centred approaches.